Featured Salesforce certification Certified-Strategy-Designer exam test questions and answers

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Salesforce Certified Strategy Designer Exam Sample Questions (Q58-Q63):

NEW QUESTION # 58
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?

A. Perform secondary research on common hardware issues.
B. Hire an engineer with experience in consumer devices.
C. Conduct an expert interview in consumer device engineering.

Answer: C

Explanation:
Explanation
The strategy designer should conduct an expert interview in consumer device engineering to determine whether or not to pursue this product idea. An expert interview is a way to gather information and insights from someone who has specialized knowledge or experience in a relevant domain. It can help validate assumptions, identify risks, and explore opportunities for innovation. Performing secondary research may not provide enough depth or specificity for this product idea. Hiring an engineer may be premature and costly at this stage.

NEW QUESTION # 59
A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7

A. Plot accessibility standards against impact and difficulty.
B. Focus rationale on how refactoring later is more expensive.
C. Evaluate competitors' accessibility standards.

Answer: A

Explanation:
Mapping out accessibility standards in terms of their impact on users and implementation difficulty provides a clear, strategic view of why meeting these standards is essential. This approach helps in prioritizing accessibility efforts based on their potential to enhance user experience and inclusivity, while also considering the practical aspects of integrating these standards into product development.

NEW QUESTION # 60
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A. Decreased length of support calls
B. Increased human takeover rate
C. Increased goal completion rate

Answer: C

Explanation:
Explanation
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure

NEW QUESTION # 61
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?

A. Explore qualitative assessment of proposed ideas.
B. Encourage participants to build on proposed ideas.
C. Emphasize critique of proposed ideas.

Answer: B

Explanation:
Explanation
One of the rules of facilitating a brainstorming session is to encourage participants to build on proposed ideas, rather than criticize or dismiss them. This fosters a collaborative and creative environment where ideas can be improved and refined. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate

NEW QUESTION # 62
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities.
What is the most effective way a strategy designer couldinfluence the stakeholders?

A. Orient around outcomes that matter to stakeholders.
B. Create teambuilding events with stakeholders to build trust.
C. Invite stakeholders as optional to all design team reviews.

Answer: A

Explanation:
Explanation
The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p

NEW QUESTION # 63
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Featured Salesforce certification Certified-Strategy-Designer exam test questions and answers

New Certified-Strategy-Designer Dumps Files - Certified-Strategy-Designer Valid Test Notes

Salesforce Certified Strategy Designer Exam Sample Questions (Q58-Q63):

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